Terms and Conditions

[Membership and Ordering]

While registration is not mandatory, we highly recommend logging in to access full member benefits.
Please use the same account and login method for convenience in managing your purchase records and mileage points.

[Shipping Time]

Orders are processed 1-3 business days after payment is confirmed. Shipments are dispatched in order of receipt.
Delays may occur during major holidays or adverse weather conditions, potentially extending delivery times by 5-7 days.

[Pre-Order Timeline]ℹ Personalized items fall under exceptions to the standard cancellation policy as per consumer protection laws.

Pre-orders follow the estimated shipping date listed on the product page, typically 14-30 business days.
Early arrivals will ship sooner; any delays will be communicated along with a revised shipping estimate.
As custom-made items, pre-orders enter production immediately upon order confirmation and cannot be canceled.
If timing is critical, we suggest purchasing in-stock items to avoid inconvenience. Canceled pre-orders due to personal reasons will result in blacklisting.

[Order Abandonment Policy]

ℹ️ Violations of TIMU’s ordering and return policies may result in account suspension and blacklisting.

Orders canceled due to missed ATM payment deadlines more than once will result in blacklisting (excludes payment system errors).
For live-sale orders, failure to pay before the cutoff after confirming an order will lead to blacklisting.
Packages returned uncollected from convenience stores without prior notice will result in blacklisting.
Canceling a pre-order while still within the waiting period will lead to blacklisting.

Q. Can I modify my order after placing it?

Orders marked "Processing" can be adjusted by contacting customer service. Changes are not possible once packaging is complete.
Pre-orders cannot be canceled after order placement due to their made-to-order nature.

Q. Are all items in stock?

Unless otherwise noted, items are in stock. Pre-order items will list an estimated shipping date on the product page.
Orders containing both in-stock and pre-order items will ship together once all items arrive. To receive in-stock items earlier, place separate orders.

Q. Will out-of-stock items be restocked?

Most styles are limited editions produced with exclusive seasonal fabrics, so restocks are rare.
Basic colors (e.g., black) or classic designs may be restocked 1-2 times per year. Follow our Instagram for updates.

[Delivery Options]

Domestic Shipping (Taiwan):
- 7-11/FamilyMart (Pick-Up Only): NT$80, 2-3 days
- 7-11/FamilyMart (Pick-Up with Payment): NT$90, 2-3 days
- HCT Home Delivery (Under 1kg): NT$100, 2-3 days
- Outlying Islands Postal Service: NT$100, 3-7 days
- Kaohsiung Store Pickup: Free, 1-2 days
  
  ℹ️ Delivery times are estimates and may vary due to weather or regional factors.
  ℹ️ Re-shipping for unclaimed pick-up orders requires full payment of the original order amount plus an additional NT$80 convenience store fee.
International Shipping:
- Refer to: Overseas Shopping Guidelines

[Payment Methods]

Credit Card (Visa, MasterCard, JCB)
Bank Transfer/ATM: Complete payment within 3 days to avoid cancellation.
Convenience Store Payment: Unclaimed orders returned once will result in blacklisting.
LINE Pay: Redeem LINE Points for discounts.
Apple Pay: Supported on Apple devices and Safari browser.

RETURN POLICY

ℹ️ Per consumer protection laws, intimate apparel is exempt from the 7-day cooling-off period.

To enhance your shopping experience, we offer a one-time size exchange for eligible items. Returns are not accepted (except for defects).
Record a video of package unboxing to verify the condition of items upon receipt. Inspect items for defects before wearing or using them.

[7-Day Trial Fitting]

Trial fitting is allowed within 7 days of receipt. Please wear undergarments during fittings to avoid any stains, makeup, or scents transferring to the items.

[Conditions Not Considered Defects]

Minor thread issues, slight size discrepancies (1-2cm), new product odor, small stains (<0.5cm), or slight asymmetry are within international inspection standards.
Elastic material variations or packaging wrinkles do not affect functionality.
Color discrepancies due to display settings or lighting.

[Non-Exchangeable Items]

[Exchange Process]

Contact customer service within 7 days of receipt.
Confirm the desired size or alternative options with our team.
Complete the exchange form and pay the shipping fee (NT$80 convenience store, NT$100 home delivery).
Return the item in its original condition.
Once verified, the replacement will be shipped.
Receive the replacement item.

[Return Process (Defects Only)]

Contact customer service within 7 days with a video recording and defect photos.
Complete the return form.
Return the defective item.
Once verified, a full refund (including return shipping) will be processed.

ℹ️ Personal reasons for returns or cancellations will not be refunded as store credits.

Customer Service