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Delivery Policy


SHIPPING ▏Shipping Fees and Delivery


【Shipping Time】:

Once payment is completed, we will begin processing your order. Shipment will take approximately 1–3 business days, arranged in the order of purchase. In case of major holidays or weather-related delays, packaging and delivery may be postponed by 5–7 days.


【Pre-Order Time】:

Pre-orders will be shipped according to the "Estimated Shipping Date" indicated on the product page, typically within 14–30 business days. Early arrivals will be shipped earlier, and delays due to special circumstances will be communicated with an updated shipping estimate.


【Delivery Methods】:


Taiwan Domestic:

  • 7-11 Store Pickup (Payment Not Included): NT$80, delivery time: ~2–3 days
  • 7-11 Store Pickup with Payment: NT$90, delivery time: ~2–3 days
  • HCT Home Delivery (under 1kg): NT$100, delivery time: ~2–3 days
  • Outlying Islands by Mail: NT$100, delivery time: ~3–7 days
  • Kaohsiung Store Pickup: NT$0, preparation time: ~1–2 days


ⓘ Delivery times are for reference only and may vary due to weather or regional conditions.
ⓘ For store pickup with payment, unclaimed parcels returned due to overdue pickup will require full payment of the original order amount (including the initial shipping fee) via bank transfer before reshipment. An additional NT$80 will be charged for re-shipping to convenience stores.
ⓘ If a package is returned once due to overdue pickup and the customer cannot be contacted, the customer will be blacklisted.


International:
For details, please refer to Overseas Shopping / International Shipping Guidelines.



【Payment Methods】:

Credit Card: Supports domestic and international Visa, MasterCard, and JCB.
Bank Transfer / ATM: Payment must be completed within 3 days after placing an order; otherwise, the system will automatically cancel the order, and inventory will not be reserved.
Convenience Store Pickup with Payment: Orders returned once due to overdue pickup will result in blacklisting, and future purchases will not be allowed.
LINE Pay: LINE Points can be used for discounts.
Apple Pay: Available only on Apple devices and supported only on Safari when using the website.




Customer Support (Chinese & English Service):

⦁ Service Hours: W1–W5, 10:00 AM – 5:00 PM (Closed on Taiwan national holidays)
⦁ LINE Official Account: @timu_aqua
⦁ Messenger Account: Connect via Messenger